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Frequently Asked Questions

Orders & Shipping

Can I make changes to my order before it ships?

How long will my order take to get to me?

How do I track my order?

Do you ship internationally?

My order never got to me, what do I do?

Returns & Exchanges

What is your return/exchange policy?

How do I make a return/exchange?

Do you offer returns/exchanges for international orders?

My item arrived damaged, what should I do?

Can I ship my items back on my own accord?

My item is damaged outside of the 60 day return/exchange window, what should I do?

Sale Policies

I recently placed an order before your sale, will you honor the sale prices?

Can I use my discount codes during the sale?

Do you price match with other retailers carrying your products?

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Discount Codes

How can I get a discount code?

Why isn’t my code working?

Product Details

What are your manufacturing practices?

Warehouse Sale

Can I return/exchange an item purchased from the sale?

Does your Lifetime Guarantee program cover my bag/jacket/vest purchased at the sale?

Lifetime Guarantee

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Clean Ups

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Wholesale

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Email us at Blue@unitedbyblue.com or give us a call at (866)-931-1143.

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