Customer Experience Representative

Title:  Customer Experience Representative

Overview:  

Customer experience is one of the most important teams for an e-commerce business. United By Blue is seeking kind and hardworking individuals to join our awesome customer experience team full time. This role will involve answering customer calls/emails, online chats, and product questions. The position will report to the Customer Experience Manager. T his is a 40 hour per week position, but you may be working non-traditional hours including some weekends. Starting pay for this role is $11/hour.

What you’ll do:

• Responsible for answering calls, emails and chat inquiries in a timely manner
• Replying to customer concerns left in product reviews
• Answering product questions submitted by customers through UBB's website
• Lookup orders, inventory levels, tracking information and other information a customer may inquire about
• Helping to troubleshoot discount codes and other online checkout issues
• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
• Process returns and ensure items are properly returned to inventory
• Execute exchanges and work with customers to be sure they are requesting the correct product
• Examine and evaluate bags received from our Lifetime Guarantee program
• Communicate with our distribution center team with any special shipping/packaging requests when applicable

Requirements:

• Friendly and outgoing
• Problem solving skills
• Mathematical skills
• Proficient time management skills
• Communication proficiency
• Listening and organizational skills
• Team player

Location:

UBB HQ in Old City, Philadelphia

How to Apply:
Please send your resume and a brief (5-10 sentences) highlighting  why you want to work at United By Blue to  jobs@unitedbyblue.com.

 

About United By Blue:

United By Blue is an outdoor lifestyle brand with a focus on waterway conservation. Our apparel, bags, and accessories are designed with responsibility and durability at their core.  

We have a high energy, results-oriented office environment that is built upon creative thinking. We value hard work and have created a office environment that includes a few dogs, craft coffee, team potlucks, happy hours, and volunteer opportunities.

In 2015, Outside Magazine named United By Blue as #3 Best Places to Work in the outdoor industry. We are also a Certified B Corporation, creating a culture that is driven by social and environmental good.