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  • Discounts Do Not Apply Final Sale Non-Refundable

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We’ll remove ${ cartItemTotal } lbs. of trash with this purchase

Title: Customer Experience Representative


Customer experience is one of the most important teams for an e-commerce business. United By Blue is seeking kind and hardworking individuals to join our awesome customer experience team full time. This role will involve answering customer calls/emails, online chats, and product questions. The position will report to the Customer Experience Manager. This is a 40 hour per week position, but you may be working non-traditional hours including some weekends. Starting pay for this role is $11/hour.

What you’ll do:

  • Responsible for answering calls, emails and chat inquiries in a timely manner
  • Replying to customer concerns left in product reviews
  • Answering product questions submitted by customers through UBB's website
  • Lookup orders, inventory levels, tracking information and other information a customer may inquire about
  • Helping to troubleshoot discount codes and other online checkout issues
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
  • Process returns and ensure items are properly returned to inventory
  • Execute exchanges and work with customers to be sure they are requesting the correct product
  • Examine and evaluate bags received from our Lifetime Guarantee program
  • Communicate with our distribution center team with any special shipping/packaging requests when applicable

  • Friendly and outgoing
  • Problem solving skills
  • Mathematical skills
  • Proficient time management skills
  • Communication proficiency
  • Listening and organizational skills
  • Team player


    UBB HQ in Old City, Philadelphia

    How to Apply:
    Please send your resume and a brief (5-10 sentences) highlighting why you want to work at United By Blue to


    About United By Blue:

    United By Blue is an outdoor lifestyle brand with a focus on waterway conservation. Our apparel, bags, and accessories are designed with responsibility and durability at their core.  

    We have a high energy, results-oriented office environment that is built upon creative thinking. We value hard work and have created a office environment that includes a few dogs, craft coffee, team potlucks, happy hours, and volunteer opportunities.

    In 2015, Outside Magazine named United By Blue as #3 Best Places to Work in the outdoor industry. We are also a Certified B Corporation, creating a culture that is driven by social and environmental good.

    Shop now. Enjoy now. Pay later.

    Easy sign up

    Select Afterpay as your payment method in checkout for orders between $1 - $1,000. All you need is your debit or credit card (Visa or Mastercard). Must be 18 or older and meet additional eligibility criteria to qualify.

    Instant approval decision & shipment

    No long forms to fill out; you’ll receive an instant approval decision and your order will ship as usual.

    Nothing extra to pay

    Always zero interest. Never any additional fees when you pay on time.* Automatic payment taken every 2 weeks in four equal installments.