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Title: Customer Experience Representative

Overview:  

Customer experience is one of the most important teams for an e-commerce business. United By Blue is seeking kind and hardworking individuals to join our awesome customer experience team full time. This role will involve answering customer calls/emails, online chats, and product questions. The position will report to the Customer Experience Manager. This is a 40 hour per week position, but you may be working non-traditional hours including some weekends. Starting pay for this role is $11/hour.


What you’ll do:

  • Responsible for answering calls, emails and chat inquiries in a timely manner
  • Replying to customer concerns left in product reviews
  • Answering product questions submitted by customers through UBB's website
  • Lookup orders, inventory levels, tracking information and other information a customer may inquire about
  • Helping to troubleshoot discount codes and other online checkout issues
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
  • Process returns and ensure items are properly returned to inventory
  • Execute exchanges and work with customers to be sure they are requesting the correct product
  • Examine and evaluate bags received from our Lifetime Guarantee program
  • Communicate with our distribution center team with any special shipping/packaging requests when applicable

Requirements:
  • Friendly and outgoing
  • Problem solving skills
  • Mathematical skills
  • Proficient time management skills
  • Communication proficiency
  • Listening and organizational skills
  • Team player

    Location:

    UBB HQ in Old City, Philadelphia

    How to Apply:
    Please send your resume and a brief (5-10 sentences) highlighting why you want to work at United By Blue to jobs@unitedbyblue.com.

     

    About United By Blue:

    United By Blue is an outdoor lifestyle brand with a focus on waterway conservation. Our apparel, bags, and accessories are designed with responsibility and durability at their core.  

    We have a high energy, results-oriented office environment that is built upon creative thinking. We value hard work and have created a office environment that includes a few dogs, craft coffee, team potlucks, happy hours, and volunteer opportunities.

    In 2015, Outside Magazine named United By Blue as #3 Best Places to Work in the outdoor industry. We are also a Certified B Corporation, creating a culture that is driven by social and environmental good.