Overview:

The General Manager position leads store operations to ensure the Walnut Street location is running smoothly each day. Responsibilities include managing staff, upholding all policies and protocol, the training and development of team members, as well as large-picture thinking to make improvements as needed to keep the store running at its highest level. The successful candidate will be a self-starter with experience in the food and beverage industry, and preferably the retail field, as well. 

What You’ll Do:

Employee Training/Scheduling/Team Building

Executing the hiring and training of each and every employee from start to finish

Work with assistant store manager and operations manager to develop training methods and systems for reducing turnover

Help plan team bonding events, activities, etc to contribute to a cohesive and happy UBB team

Work with other store leadership to ensure staff is completing daily duties 

Evaluate staff performance, record infractions, and take necessary disciplinary action

Coffeehouse Stocking/Ordering

Keeping café fully stocked with perishable goods (milk, cream cheese, pastries, etc) and changing quantities ordered as needed based upon demand

Ordering dry goods and paper products as needed (oatmeal supplies, sugars, cups, lids, straws, stirrers, coffee bags, etc. 

Placing and picking up kitchen commissary orders from our Flagship location 

Problem solving and introducing new items. (ie. Changing up ordering schedule when suppliers are closed, etc)

Reporting and Cash Handling

Reconcile cash drops daily and ensure that all proper cash handling procedures are being followed

Divide employee cash and credit card tips appropriately and send for approval in payroll

Ensure cash drawer is properly stocked with change

Pull and analyze sales reports in regards to both retail and cafe

Work toward monthly sales and payroll goals

Execute monthly sell through reports of perishable items

Analyze reports of retail productivity based upon item location in store

Complete monthly Expensify report and classify expenses properly

Merchandising and Branding

Work with UBB team and graphic designer to create new signage for specials, new items, etc.

Manage merchandise on coffee bar to keep it organized and to refresh merchandise

Keeping store retail organized and tidy, re-merchandising as needed.

Marketing, Events, and PR

Schedule, plan, organize, and publicize in-store workshops, speakers, music, and art events

Set up space for events on day-of

Serve as host to events and work with café staff to procure refreshments for events

Work with operations manager and other store managers to organize marketing events in the store and around Philadelphia

Come up with unique ways to reach monthly sales goals, whether it is a new event, promotion, or idea to be implemented in the stores.

Employee Reviews

Ensure that each employee has a review/touch base every two months to check in with them (in addition to their initial review two weeks after their first official shift)

You will receive an annual review to go over your development as well as identify opportunities for growth

General Store Maintenance

You will be in charge of making sure that all machinery and appliances are functioning properly within the space

This includes scheduling any maintenance that may be needed as well as calling the appropriate services to fix appliances as needed

Requirements:

You thrive in a customer facing environment

2+ years management experience

Operations-focused

Excellent verbal communication skills

Proficient mathematical and accounting skills

Excellent IT and problem solving skills

Understanding how to provide the highest level of customer service

Industry awareness

Willing to work flexible schedule

Excellent written and oral communication skill

Positive attitude

Sustainability-focused lifestyle

About United By Blue:

United By Blue is an outdoor lifestyle brand with a focus on waterway conservation. Our apparel, bags, and accessories are designed with responsibility and durability at their core.  

In 2015, Outside Magazine named United By Blue as #3 Best Places to Work in the outdoor industry.  We are also a Certified B Corporation, creating a culture that is driven by social and environmental good.

How to Apply:

Please send your resume and a brief note for why you want to work at United By Blue to jobs@unitedbyblue.com