Oh no! This item looks a bit worn after the weekend, I promise I just used it the way it was intended!
No worries! Wear and tear happens. Please stop using the item if it can no longer be used as intended, and let us know when you get back.
Admittedly, I broke this item.
We’ll appreciate your honesty if you let us know when you turn in your gear. Depending on the damage, we may charge a fee to repair or replace the item for future renters. We will let you know via email what the fee will be within 48 hours of receiving the kit.
We decided to stay one more day, is that okay?
Sure! Give us a heads up so we can confirm that the kit is available for the extra time. Please be aware that you will be charged for an additional day, which will amount to 33% of your total reservation cost. This goes for any type of return made after the set return date.
The forecast is looking grim for the weekend I’m supposed to go camping, what do I do?
Our tents come with a waterproof tarp to shield you from the rain (and check out our rainy day tips at the bottom of the page), but if a thunderstorm is in the forecast, we’d rather you be safe and stay in! If this is the case, please reach out to us as early as possible and we can change or cancel your reservation.
Do I have to clean this before I give it back?
Yes please! Give the gear a good shake down and let it all dry if it’s wet. No need to deep clean, but we ask that you remove any loose dirt or grime.
What if there are a few more things I’d like to add to the kit?
We're not offering additional items at this time but in the future you'll be able to take a look at our a la carte page and add any other items you’d like. This will be at an additional cost.
How do I pay for this?
When you reserve a kit, we’ll send you a link to put down a 30% deposit, which will hold your spot. When you pick up your kit from the store, you’ll pay the remaining cost. If there is any damage or a necessary late fee, we’ll let you know and charge the card on file. Please be aware that we cannot change the payment method once a deposit is made.
What happens if I have to cancel and how do I do that?
We ask that you cancel via email at least five days before your reservation begins, in order to receive a full refund on your deposit. We will withhold your deposit if cancelled within five days of pick-up time.
The mug in my kit is chipped, is it still safe to drink out of?
Definitely! These mugs naturally chip throughout their lifetime but the steel oxidizes and makes them completely safe to drink from.
I liked what I used, can I buy it after?
Yes. You can place an order at the store after returning your kit, and we'll give you a discount!
I’m new to camping, do I need to bring anything else if I’m renting the Duo or Double Date kits?
Our solo kit includes just the basics, so you'll need a few more necessities, such as cooking gear. For those renting our duo or crew kits, we recommend a pillow, toilet paper, food and drinks, bug spray, and sunscreen. And before you go, read our tips for building a campfire effortlessly every time.
Do you remove trash in honor of my rental purchase?
Of course! We remove a pound of trash for every purchase made. And don't forget to use the garbage bags provided to leave the area a little better than you found it.
Don't see your question answered here? Send us an email at firstname.lastname@example.org