Shipping Protection
Shipping Protection is an optional $1.50 add-on at checkout. It's our own promise to you, not an insurance policy.
What it covers
If your protected order is:
- Lost in transit: tracking hasn't moved for 7 days
- Stolen after delivery: tracking says delivered, but the package isn't there (tell us within 14 days of the delivery date)
- Damaged in transit: send us a photo of the item and the box within 14 days of delivery
What we do
We reship the same items right away, with no carrier claim and no waiting on an investigation. If something is sold out, we refund it to your original payment method instead.
How to claim
Email blue@unitedbyblue.com with your order number. For damage, include a photo. One claim per order.
If you didn't add it
We still help. Lost or damaged packages go through the carrier's process first, and we decide on theft after delivery case by case.
Cost
$1.50 per order. It's refunded if you cancel before your order ships. Once your order ships, it's non-refundable, including when you return items. US addresses only.