Don’t worry, we understand. We have a 30 day return policy for just about every product at United By Blue (see below for exclusions). Here’s a few things to note if you’re making a return:
Most* United By Blue products are guaranteed for 30 days after purchase date. If any issues arise during that time, the item can be returned for a refund or exchange. Items must have been purchased from unitedbyblue.com and must be returned in their original condition and packaging (unwashed, unworn, and tags still attached). If used items are returned, a partial refund may be given in the form of store credit.
Some items do come with our Lifetime Guarantee. To see if your item qualifies and to register or start a claim, click here. (Link is https://unitedbyblue.com/pages/lifetime-guarantee)
*The following items do not qualify for returns or exchanges:
- Items marked as final sale
- Discounted apparel
- Warehouse and sample sale purchases
- Gift cards
Want to make us (and the planet) extra happy? Our goal is to become 100% plastic-free, and we love getting plastic-free returns from you!
Change your mind after starting a return and need to send an additional item or different item back to us instead? Please reach out to us for help before popping that into the mail.
How to Make A Return
Visit our Returns Center and print a shipping label to drop off at a USPS location of your choice. You’ll receive an email when your return has been scanned and your refund has been processed, or when your exchange order has shipped.
Please note, your exchange order will not ship until your return shipment has received a scan from USPS. If you select an exchange, but the item sells out before your return is finalized, the exchange will default to a refund.
Are you a Blue Crew member in the Wave Maker or Force of Nature tier? You qualify for free returns in the US! Otherwise, all refunds require an $8.00 processing fee, which will automatically be deducted from your refund. Exchanges and returns for store credit are free.
We're here to help! Drop us a line at blue@unitedbyblue.com
Items purchased internationally must be returned at the shipping cost of the buyer.
All other rules and restrictions apply. Please email us at blue@unitedbyblue.com for more information.
