FREE shipping on all orders over $100 | Order by 12/20 & you’ll have it for Christmas

FAQ

How long will it take for my order to ship?

Most orders will ship out within 1 business day of ordering. Orders are subject to verification and approval before shipping and may take up to 48 hours to process.

Please note that we do not ship on Saturdays, Sundays or holidays. While we will do all we can to ensure your order is delivered on time, United By Blue cannot be held responsible for conditions beyond our control such as severe weather or service interruptions.


Can I make changes to my shipping address after I place my order?

Please send an e-mail to blue@unitedbyblue.com with your order number, name, and new address. Please note that a change of address made after your package has already left our facility may not be possible, but we will do our best to get in touch with the carrie. Our live chat is a great outlet for any urgent shipping questions.


How do I know if my order has shipped?

Within 1-3 business days of placing your order, you will receive an email with your tracking number. If you have not received this and it is past 3 business days (not including weekends), please contact us at blue@unitedbyblue.com for more assistance.


How do I track my order?

We ship via FedEx, UPS or USPS mail. To track your FedEx package, click here and enter your FedEx tracking number and click “track”. To track your UPS package, click here and enter your UPS tracking number and click “track”. To track your USPS package, click here and enter your USPS tracking number and click “find”.


What if my package tracking number has not been updated yet or has been stalled in the same location for several days?

Accidents happen and, although our shipping carriers work independently from United by Blue to deliver your package, we are happy to help you sort out any tracking issues. How long ago was your tracking number created? If it was less than 24 hrs., please allow an additional day for the tracking number to be scanned by the carrier. If your tracking number has been stalled in the same location for several days or hasn’t updated within 48 hrs. of issue, please contact blue@unitedbyblue.com with your order number, tracking number, phone number and a brief summary of the issue, and we will begin a trace on the package. Please allow between 3-5 business days for package claim updates.


My business would love to sell your products! Will you wholesale to us?

United by Blue is proud to work with some of the largest wholesale retailers in the world! Please direct any wholesale inquiries to wholesale@unitedbyblue.com and include your full name, store name, address and phone number. One of our wholesale associates will be in touch with you right away!


I’m interested in a United by Blue product for corporate gifting. How do I get the ball rolling?

We can accommodate your corporate gifting needs, no matter how large or small. To begin a discussion about available options, please e-mail your full name, company name, phone number, item/quantity needed and your deadline to blue@unitedbyblue.com. For large or customized orders, availability is based on available stock. Please contact us for more information.


I would like to volunteer at a cleanup. How do I do that?

Great – we can’t wait for you to join us! For a full list of scheduled cleanups, please visit our volunteer page. You can find the sign-up link by clicking on the “Learn More” button. New cleanups are posted every month. The cleanup season extends into the early Fall. If you don’t see a cleanup listed in your area and you would still like to help, your purchase of any United by Blue product supports our cleanup efforts throughout the year. We use revenue from every United by Blue item sold to fund our cleanups and as the benchmark of our mission. Feel free to get in touch for more specifics at blue@unitedbyblue.com


Who do I talk to about an unwanted, damaged or defective item?

For information regarding our lifetime guarantee on bags and general return questions, please visit our shipping & returns page. Still can’t find the information you’re looking for? Please e-mail blue@unitedbyblue.com and we’ll get it sorted out right away!


I would really like a particular item, but it has been sold out for several weeks! When will it be re-stocked?

Products are cyclically stocked and restocked, so it is on a case by case basis depending on season and style. If you can’t wait another day longer (we don’t blame you!) please e-mail blue@unitedbyblue.com and we can get you more information on a specific products’ availability.


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