At United By Blue we pride ourselves on making responsible, durable goods. We guarantee your bag to have the utmost quality in craftsmanship and workmanship for the life of the product. Our guarantee covers all production defects and failure of materials due to everyday use or typical wear and tear. If any United By Blue bag fails in its intended use, we will repair it for you or provide store credit in the amount of the purchase price.
Kindly note: Our Guarantee applies to all United By Blue bags purchased by authorized retailers with a valid proof of purchase. Every item is subject to an evaluation by our Returns Team.
To start the return or repair process, please send a picture of the issue with your bag and proof of purchase to firstname.lastname@example.org.