We're here to prove that fashion can be a force for good. Through our commitment to sustainable materials, ethical manufacturing, and a zero-plastic policy, we're always searching for better ways to put the planet first.
At United By Blue, we pride ourselves on making durable and responsibly-made bags – and we want you to enjoy them for as long as possible. Through our Lifetime Guarantee Program, we guarantee our bags and backpacks to have the utmost quality in craftsmanship throughout the life of the product. If any registered United By Blue bag fails in its intended use during its lifetime, we’ll help in the repair process.
Most UBB bags and backpacks are covered under Lifetime Guarantee, with some exceptions for accessory and novelty bags. We’ll repair or replace any damage or defects that arise from failure of workmanship (seams and construction), failure of materials (zippers, buckles, fabrics), or production defects.
Please note: All bags must be registered within 60 days of purchase to be eligible for the Lifetime Guarantee Program. To register your bag, click here.
There are some types of damages that are outside the scope of our Lifetime Guarantee policy. These include:
- General wear and tear regardless of age
- Improper use of product
- Rips caused by other objects
- Melted material caused by excessive heat
- Damage caused by an airline
- Bison jackets (Have a pre-registered jacket? You can still submit a repair request here.)
All bags must be registered within 60 days of purchase date to be eligible for Lifetime Guarantee. Once registered, if any problems arise, simply submit a repair request and we’ll take it from there. If your repair request is accepted, we’ll help with a product replacement or reimburse your repair with UBB store credit.
Lifetime Guarantee does not cover novelty items (such as the Cooler Backpack), kits, or small accessory items. Additionally, bags from The Impact Collection for Target are not covered under Lifetime Guarantee.
In short, it means for life. Your lifetime guarantee will never expire, although certain wear and tear is inevitable and is not covered (see ‘What’s Not Covered’ above).
General wear and tear describes the breakdown of materials that occurs naturally over time. Our Lifetime Guarantee does not cover wear and tear from accidents, misuse, improper care, or alterations not approved by UBB.
To start a Lifetime Guarantee repair request for your registered bag, please fill out the repair request form here. Once we receive your request, we’ll follow up with next steps for getting your bag repaired or replaced.
Yes! If the damage to your bag is covered under our Lifetime Guarantee, we’re happy to reimburse the cost of repairing at a local shop in United By Blue store credit.
Our Lifetime Guarantee policy may vary country to country. Customers should still register their bags and submit a repair request when applicable. If you are an international customer and have submitted a repair request, we’ll be in touch to discuss options available for you.
If you're in need of a replacement part for your bag, please fill out a repair request form or contact our customer service team at firstname.lastname@example.org. We're happy to see if the part you're looking for is available to us!
Our (R)evolution™ bags are manufactured with a DWR coating to repel water and decrease dry times. Although the shell of our bags is inherently designed to keep water from reaching their interior, their DWR coating will naturally wear away over time. This is not considered a manufacturing issue as it is a normal process in the lifetime of the product. Please reach out to our Customer Experience team at email@example.com so we can recommend a way to restore the finish.
Moving forward, Bison jackets are no longer covered under Lifetime Guarantee. However, if you have a previously registered jacket or purchased a jacket with a tag that indicates it is covered under Lifetime Guarantee, you are still eligible to submit a repair request here.