Returns happen. Don’t worry, we understand. That’s why we have a 60 day return policy for all products at United by Blue. Here are a few details if you’re making a return:
All United by Blue products are guaranteed for 60 days after purchase date. If any issues arise during that time, the item can be returned for a full refund or exchange. The item must have been purchased from unitedbyblue.com. Used items cannot be returned. In the event that a used item is returned, you will not receive a full refund.
With our Free Exchanges, Easy Returns program, United By Blue is happy to provide prepaid return labels at the link listed below. Customers requesting an exchange will incur no fee for a return label. Customers requesting a return for refund will receive a refund for the returned items in the original method of payment, less any shipping fees (the initial shipping fee + $8 return shipping fee).
Fill out the returns form included on your packing slip and include this in the package you are returning. If your packing slip has already made its way to the recycle bin, you can contact us at firstname.lastname@example.org to receive an electronic copy to print.
Request a prepaid return shipping label by filling out the linked form below. Once you receive the label, print it and attach it to your package. Please note: labels expire 14 days after creation and labels are emailed Monday-Friday, 9am-5pm EST. You are also welcome to ship the item(s) via your preferred shipping method at your own cost. United By Blue is not responsible for any lost or stolen packages.REQUEST A PREPAID SHIPPING LABEL
When we receive your package we will process an exchange or issue a refund in accordance with our policies.
United By Blue
2275 Bridge Street, Unit 208B
Philadelphia, PA 19137
Items purchased internationally must be returned at the shipping cost of the buyer. All other rules and restrictions apply.